Refund policy
Returns Policy
We want you to love your order. If you are not completely satisfied with your purchase, you can request a return in accordance with the terms below.
Return Period
You must contact us within 14 days of receiving your order if you would like to return an item.
Once your return has been approved, you must send the item back to us within 14 days of notifying us.
Please keep your proof of postage until your return has been received and confirmed by us.
Return Conditions
To be eligible for a return, items must be:
- Unworn and unused.
- Unwashed and free from any signs of wear.
- Returned with all original tags attached and undamaged.
- Free from stains, makeup, hair, pet hair, smoke or other odours.
- Returned in their original packaging where applicable.
- In the same condition as when you received them.
Please take care when trying on clothing to ensure it remains in a resalable condition.
We reserve the right to refuse a return if the item does not meet the above requirements. If a return is refused, the item may be sent back to you.
Refunds
Once your return has been received and inspected, we will process your refund within 3 business days.
Refunds will be made to your original payment method.
Once your refund has been processed, you will receive an email confirmation. Please allow 3–5 working days for the funds to appear in your bank account, depending on your bank or payment provider.
Original delivery charges are non-refundable, except where required by law.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged or incorrect, please contact us as soon as possible before returning it.
We may ask you to provide photographs or return the item to us for inspection. Faulty or incorrect items will be dealt with in accordance with your statutory consumer rights.
Worn or Damaged Items
Items that have been worn, washed, used or had their tags removed may not be eligible for a return unless the item is faulty or otherwise does not conform to your legal rights.
If a fault is reported after an item has been worn or used, we reserve the right to inspect the item to determine whether the issue is consistent with a fault that was present when the item was supplied.
Statutory Rights
This Returns Policy does not affect your statutory rights as a consumer. Nothing in this policy limits or excludes any rights or remedies that you may have under applicable consumer law.
If you have any questions about returning an item, please contact us before sending your return.